Frequently Asked Questions
What is your return policy? We accept returns within 30 days of delivery on unworn, unwashed items in original condition. Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Reach out to us to start a return.
When will you ship my order? We will process and ship your order within 1-3 business days. We know the excitement of receiving a package. We work as efficiently as possible to get you the Comfort Haus touch right to your doorstep!
How do I find my size? Each product page includes a size guide with US measurements. When in doubt, size up for a relaxed fit.
Can I change or cancel my order? Orders can be modified or cancelled within 24 hours of placement — contact us as soon as possible. In addition - If your order has already been shipped, we are unable to cancel it.
How do I contact you? Reach us at support@comforthaus.us We take any and all inquiries with the highest urgency, we will address any question, comment or concern that you may have — please allow our support team 24-48 hours to assist you with your query.
Do you offer exchanges? At this time, we do not offer direct exchanges. If you'd like a different size or style, we recommend returning your item and placing a new order. Please visit our Return Policy page for full details.
Is my payment information secure? Absolutely. All transactions are processed through a secure payment portal using industry-standard encryption. Your payment information is never stored on our servers.