Frequently Asked Questions

At Comfort Haus, we make creating a beautiful
home affordable and effortless by focusing on two core promises. We
ensure unbeatable value by optimizing our entire process, allowing us to
bring you high-quality, durable furniture without the expensive
markups. More than just a great price, our collection is the result of a
proprietary design and selection process; every piece is developed and
perfected to meet our demanding standards for modern aesthetics and
lasting construction. This means you skip the endless scrolling and can
shop confidently, knowing you are selecting furniture that is uniquely
styled and engineered to create a seamless, cohesive, and perfectly
priced space.

100% free! We believe the price you see should be the price you pay,
which is why we offer free standard shipping on every single order, no
minimum required & no hidden costs. We've optimized our logistics to
ensure this free delivery is also quick; we aim to get your new
furniture to your door efficiently so you can start enjoying your
beautifully styled space right away.

Yes, we accept returns! We want you to be completely thrilled with your
purchase, which is why we offer a simple, hassle-free return policy. If
for any reason you aren't perfectly satisfied with your new furniture,
you have 30 days from the delivery date to initiate a return for a full
refund. Your peace of mind is important to us!

Yes! We know how exciting it is to await new furniture, so we make sure
you're kept in the loop every step of the way. Once your order has been
processed and shipped, we will promptly email you a tracking number and a
link to our carrier's tracking portal. This allows you to monitor your
delivery status and estimated arrival time right to your door.

Customers have a wide range of payment methods available to use.
all major credit and debit cards are accepted including Visa, Mastercard,
American Express, and Discover. Customers can also pay using digital
wallets like Apple Pay, Google Pay, and Shop Pay for faster checkout.

Orders are typically processed within 1-3 business days after
purchase. Once your order ships, delivery usually takes 3-5 business
days depending on your location. In total, you can expect to receive
your order within 4-8 business days from the time you place it. You'll
receive a tracking number via email as soon as your order ships so you
can monitor its progress. Please note that business days exclude
weekends and holidays.

Many of our furniture pieces don't require any assembly at all.
For items that do require assembly, we currently don't offer in-home
assembly services. However, depending on your location, we may be able
to direct you to trusted local assembly professionals in your area—just
reach out to us via email. All items that require assembly come with
clear, step-by-step instructions to make the process as easy as possible.

Yes! We're constantly updating our catalog and collections with
new, innovative furniture pieces. To stay in the loop on our latest
releases, exclusive offers, and new arrivals, subscribe to our email
list. You'll be the first to know when we drop fresh designs and special promotions.

While we strive for perfection in every aspect of our service, we
understand that issues can occasionally arise. If you experience any
problems with your order, please email us with your order number and a
detailed description of the issue. Our team will review your concern and
get back to you with a resolution as quickly as possible. Your satisfaction is our priority.

The best way to reach our support team with any questions,
comments, or concerns is by emailing us at support@comforthaus.us.
We're here to help and will respond to your inquiry as quickly as possible.