Refund policy

Comfort Haus Return & Refund Policy

We put care into every piece we offer — and we want you to feel that from the moment it arrives. If something isn't right, we've got you.

Return Eligibility

You have 30 days from delivery to return eligible items for a refund. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return.

How to Initiate a Return

Reach out to us at support@comforthaus.us within 30 days of delivery with your order number and reason for return. Once approved, we'll send you return instructions.

Return shipping costs are the responsibility of the customer unless the item arrives defective, damaged, or incorrect.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact us at support@comforthaus.us within 7 days of delivery. To help us resolve your case as quickly as possible, please include:

• Your order number
• Clear photos of the item and issue
• A detailed description of the problem and how it occurred

Claims submitted after 7 days or without sufficient documentation will not be accepted. Approved claims will be resolved at our discretion via replacement or store credit.

Refunds

Once we receive and inspect your return, you'll hear from us within 1–2 business days. Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items

• Final sale or clearance items
• Items that have been worn, washed, or altered after delivery
• Items returned without prior approval

Questions?

We're here. Reach us anytime at support@comforthaus.us